Everything your business needs to run — secured, supported, and managed end-to-end — for $300/computer user/month. Help desk, monitoring, security, VoIP, backups, and more. All in.
Every managed IT client receives the complete IT Center stack — no add-ons, no tiers, no services withheld behind an upsell call. One price. The whole thing.
Unlimited Help Desk (Tier 1–2–3)
Unlimited calls, tickets, and remote sessions — no per-incident billing, ever. Real technicians who pick up. Tier 1 for user issues, Tier 2 for systems, Tier 3 for infrastructure escalations. All covered.
Real-time visibility into every device, connection, and anomaly across your network — firewalls, switches, servers, endpoints, and circuits. Alerts are triaged by our NOC around the clock, before issues become outages.
3-2-1 backup strategy — local, cloud, and offsite — with immutable cloud snapshots that ransomware cannot encrypt. Recovery is tested quarterly. When the worst happens, you restore in hours, not weeks.
Full deployment and ongoing management of your business phone system — 3CX, FreePBX, or hosted PBX. Extensions, IVR auto-attendant, call routing, voicemail-to-email, and Kari’s Law E911 compliance — all handled.
Full Microsoft 365 deployment, licensing, and hardening as a Microsoft CSP. Exchange Online, Teams, SharePoint, OneDrive — plus MFA, conditional access, DLP policies, and email archiving. All configured, monitored, and kept current.
Fortinet FortiGate and Netgate pfSense firewalls deployed and actively managed. VPN tunnels, network segmentation, IDS/IPS rules, and content filtering — hardened and kept updated against the current threat landscape.
Automated OS and application patching across Windows, macOS, and Linux fleets. Software distribution, configuration enforcement, and policy-driven remediation — executed at scale with full audit trails and rollback safety nets.
Most outsourced IT shops do one thing well and refer the rest. We operate across six disciplines under one roof, with one accountable team, one invoice, and one phone number. The flat-rate Managed IT plan is the foundation — and it integrates seamlessly with everything else we deliver.
Foundation
Managed IT (MSP)
$300/computer user/month · flat-rate
Unlimited help desk, 24/7 monitoring, patching, backup, and infrastructure management for Windows, macOS, and Linux fleets. Everything on this page is included.
3CX Authorized Partner. FreePBX. Hosted PBX. Extensions, IVR, call routing, voicemail-to-email, and Kari’s Law E911 compliance — deployed and managed end to end.
NIST CSF 2.0, HIPAA, CMMC Level 2, FFIEC, FTC Safeguards, NCUA, and FERPA support — with documented controls, evidence packages, and audit-ready reporting.
How We Onboard You
From Day One to Fully Managed
Our structured onboarding process is designed to move fast, document everything, and hand you a production-grade IT environment — not a half-configured mess. Here is exactly how it works.
1
Discovery
We meet with stakeholders, map your business workflows, identify existing vendors, and document every system in scope. Nothing moves forward without a clear picture of where you are today.
2
Audit
Full technical audit of your network, endpoints, servers, email, and security posture. We identify vulnerabilities, licensing gaps, shadow IT, and hardware nearing end-of-life.
3
Deploy
Monitoring agents, EDR, patch management, and password manager are deployed across every endpoint. Firewall rules are hardened. Backup jobs are configured and verified. Your environment is now live under management.
4
Migrate
If you're leaving another provider, we handle the cutover. Email migrations, domain transfers, phone number porting, and credential handoffs — coordinated to minimize downtime.
5
Manage
From this point forward, IT Center is your IT department. Help desk is open, monitoring is active, and your account manager schedules quarterly reviews. You run your business. We handle the rest.
What Happens When Something Goes Wrong
Every Issue Has a Clear Path to Resolution
We don't make you guess who to call or navigate a confusing ticket system. The moment you have a problem, our intake is instant and our escalation path is automatic.
Step 1
Taylor Mason Intake
Your first contact is Taylor Mason, our AI receptionist powered by Retell AI and GPT-5. Taylor answers instantly — 24/7, no hold music — captures your issue with precision, and creates a priority-classified ticket in under 60 seconds.
Instant intake, always available
Step 2
Service Desk Response
A technician from our Southern California service desk picks up the ticket within our response SLA — under 15 minutes for critical issues. Remote diagnosis begins immediately. Most user-facing issues resolve in a single session without escalation.
<15 min for critical issues
Step 3
Escalation & On-Site
If the issue cannot be resolved remotely, it escalates to a senior engineer or our infrastructure team without you having to ask. If on-site presence is required, we dispatch a technician to your location in Corona, Riverside, Temecula, or surrounding areas. You are updated at every step.
Transparent escalation — always
Post-Incident Review
For any P1 or P2 incident, we conduct a formal post-incident review within 48 hours — documenting root cause, resolution steps, and preventive measures. You receive a written summary, not a verbal brush-off.
Most businesses underestimate what self-managed IT actually costs when you factor in downtime, cybersecurity incidents, and productivity loss. Here is the honest breakdown.
What You Get
Self-Managed
Break-Fix ($180/hr)
IT Center Managed
Unlimited Help Desk
—
—
24/7 Proactive Monitoring
—
—
Managed Endpoint Security / EDR
—
—
Managed Firewall (Fortinet/pfSense)
—
—
Managed Backup & Quarterly Recovery Testing
—
—
Managed Patch Management
Manual / inconsistent
Billed per session
VoIP System Management
—
Billed per hour
Microsoft 365 Management & Hardening
DIY / unmanaged
Billed per change
AI-Augmented Operations & Tooling
—
—
Predictable Monthly Cost
—
—
Typical Monthly Cost (10 Employees)
$2,000+Staff time + tools + incidentsUnpredictable risk
Estimates based on industry averages. Break-fix billing does not include emergency rates, after-hours premiums, or cybersecurity incident response costs.
Real Support. Real People.Southern California technicians on-site and remote — not a call center overseas.
The IT Center Difference
We Don't Sell IT Services. We Own the Outcome.
"Most MSPs give you a help desk number and a SLA document. We give you a team that treats your systems like ours — because your downtime costs us the relationship we've spent 13 years building."
IT Center — Founded 2012, Corona, CA
We built our flat-rate model because break-fix billing creates the wrong incentive — the slower you fix it, the more you charge. We get paid the same whether it takes five minutes or five hours, which means we are always motivated to resolve fast, permanently, and correctly the first time.
Anchored in Corona, CA and serving businesses across Riverside County, the Inland Empire, and greater Southern California since 2012.
In a 30-minute call, we will audit your current environment, identify your biggest risks, and show you exactly what an IT Center managed plan would look like for your team — no pressure, no commitment required.
